I have 2 accounts and been using imvu for over 3 years, and time and time again they're lazy methods of running the system has robbed us of our money we put in. I just have no more confidence int he site. They told us that we only get a refund for the music items we bought one month before they made the music change, which is dec 1-jan 1, and to get your refund you have to go into your customer balance log and fish out every individual song you bought. I bought alot of items, and finding them one by one in there is a tedious chore. I then looked up my entire log since i started 3 years ago, and i have over 2500 items to go through one by one. It's like imvu is making this hard on us so that we won't bother trying to get our refunds back. When they removed the adult items and implemented the access pass years ago, they removed the items and gave everybody a refund, but they refuse to do this now with the music items, and they just break them, rendering them completely useless to us. IMVU use to support, profit, and protect the music items. Now that they changed the rules, they're completely turning their backs on their customers again, and are saying that they don't even have to give us a refund and are not even giving everybody one. They're just claiming that we agreed to this when we signed up to join their chat site. There was no where in that agreement i signed twice where it states that in signing this i allow them to steal from me!
One of my accounts i'm a developer and i make about 4 000 credits a day, and looking at my sales reports i notice that imvu has over charged alot of people for my products. I wrote to them about it in a ticket and they told me that it was just a "credit sink", they didn't even explain it further then that, so i investigated it on my own and found out that at first IMVU was saying it was just a system glitch, then later on they were saying that they were doing new price testings on it's new users and claimed that the extra money they were paying were not being profited by imvu and just being deleted automatically as in "credit sink". I was pissed of that they were robbing my customers, then later they raised all the prices in the catalog by 60% then all my sales plummeted!
They use to promise no submission fees for developers, then later on they implemented one, so now whenever we want to make an item to sell, we have to pay a submission fee ontop of a deriviation charge.
They also make it very easy for underage children to buy an access pass. All they have to do is steal or "borrow" their parents credit cards, buy an access pass, and when they get caught, the minor is never penalized for their action of theft and stolen identity, just the rest of the imvu adult community is punished and they remove more and more adult content from our adult section that we payed extra for. We have an access pass that allows us to use and purchase adult content, but because of the many children who illegally obtain their access passes, IMVU makes the adult section more for children then it is for adults. and in a way, that encourages more more underage users to buy the access pass because it's been specially made safe for them! It's a complete waste of money, and imvu won't refund our 20$ for an access pass that is safe enough for a 13 year old and is completely useless to us.
We're not even allowed to share our accounts with our friends even if it's a mother letting her daughter use her general audience account. When imvu finds out, they delete the account no matter how many of thousands of real $$ they put into that account. I remember a case where a mother did not want her daughter to use imvu unsupervised, so she created an account and shared it with her 15 or 14 year old daughter, and monitored her message inbox and used the account together over the years. She bought many items, like put in over 2 000.00 american real dollars into the account, then one day imvu found out they were sharing accounts, and disabled it without a second thought, so she created a new account just to post her story in somewhere in imvu.
Then there was one of the new games imvu had called TOP MODELS, where everybody was automatically registered into the game without signing up, and the whole objective of the game was to sell and buy people's imvu Display Pictures. People were really pissed off about this because alot of them were artists and did not know they were in a game that they did not register for, so people were stealing their artwork and selling it and using it as their own Display Picture. In imvu, people actually pay artists to create a Display Picture for them, and even alot of money, it's a business all on it's own, and for this game to steal a picture that someone spent 50$ to have made, and sell it in a game, is robbery and imvu STILL protects this game! All they said that if people don't want their Display Pictures taken and used by other people then they would have to go into the game and "opt out" which means to exit the game completely. Those bastards, "opt out" isn't even clear, it took me awhile to figure it out on my own, they purposely made it difficult for people to leave the game! I just feel so bad for the many people who still don't know they're playing a game they did not register for, and are having people out there stealing their pictures and using them to pretend they're them.
Another thing is that they don't protect our accounts from hackers. They stated that if they manage to retrieve our accounts back from the hackers who stole it, that they will not restore the account back to the way it was before the h4c|<7r stole it. So any items that were deleted stays deleted and any credits that were stolen does not get returned, and they said they will not give us this service because of security issues incase someone takes advantage it. BUT Second Life does this service. In Second Life, if a h4c|<7r steals your account, deletes your inventory and steals your credits, when Second Life staff members retrieve and save your account, they restore the account to the way it was before the h4c|<7r messed it up, so you get your credits back and all your items back. Imvu doesn't want to do this because they want their users to start from scratch and re-purchase everything all over again, making imvu more money -.-' The laws of the real world must be implemented into the online community.
I would like to vote to remove the owner and managers of imvu, and have a new and more responsible company take over imvu. Like MSN or Skype...... i truely dread the day when imvu starts attacking it's customers for having brand name pixel clothes and comic book hero pixel costumes and take them away without giving us a refund.. we all know that's going to happen next, and we all already put in alot of money into this website that we don't have the heart to pick up our losses, and just leave. We don't want to be robbed, and if imvu get's shut down, we would all be at a great loss. What's the point in returning our credits when there's going to be no place to spend them or no market to sell them on for real money? So i vote for someone responsible to the public to take over imvu and run it the way a business should be ran. Thank you.