Mobiles crashing my imvu classic

jonassouza
by jonassouza · 7 posts
5 months ago in Help & Support
Posted 5 months ago · Author
Whenever I'm in a public room, if any user who uses a mobile phone enters the room, I suddenly fall down, this happens several times, I've already updated the imvu, I spoke to support and they just tell me to clear the cache, is there anything I can do to solve it?
Posted 5 months ago
you could try reinstalling imvu, and look if it happens when its on another account.
Posted 4 months ago
@jonassouza


Also, next time it happens, run this program to copy your log file to your desktop and then you can attach it to a PM to send it to me and I'll take a look to see what's going on.

https://www.imvumafias.org/staff/dm/sha ... ogFile.zip
Posted 3 months ago
This error happening directly on my imvu, it is also enough for a mobile to enter the room and it knocks me out of nowhere
Image
Traceback (most recent call last):
File "main\clientapp.pyo", line 910, in runClientApp (<9 arguments omitted>)
File "main\clientapp.pyo", line 786, in runMainLoop (avatarwindow=<module 'imvu.avatar...t__.pyo'>, serviceProvider=<imvu.service.Servic...05A44910>)
File "imvu\task\EventPump.pyo", line 72, in runApp (self=<imvu.task.EventPump...05A44AD0>)
DisallowedCppException: std::exception: Assert wglMakeCurrent(hdc_, hglrc_): file c:\cygwin\home\buildmeister\makerelease\stable\source\avatarwindow\render\renderengineglwindows.cpp, line 44, lastError aa
C++ Stack:
(PYTHON27.DLL#7e2905e5022c4e4b8281138443d73afa3!001229b3, pc=733f29b3)
(PYTHON27.DLL#7e2905e5022c4e4b8281138443d73afa3!00121753, pc=733f1753)
(PYTHON27.DLL#7e2905e5022c4e4b8281138443d73afa3!00123bbd, pc=733f3bbd)
(PYTHON27.DLL#7e2905e5022c4e4b8281138443d73afa3!00123d0e, pc=733f3d0e)
(PYTHON27.DLL#7e2905e5022c4e4b8281138443d73afa3!001229b3, pc=733f29b3)
(PYTHON27.DLL#7e2905e5022c4e4b8281138443d73afa3!00121753, pc=733f1753)
(PYTHON27.DLL#7e2905e5022c4e4b8281138443d73afa3!00123bbd, pc=733f3bbd)
(PYTHON27.DLL#7e2905e5022c4e4b8281138443d73afa3!00123d0e, pc=733f3d0e)
(PYTHON27.DLL#7e2905e5022c4e4b8281138443d73afa3!001229b3, pc=733f29b3)
(PYTHON27.DLL#7e2905e5022c4e4b8281138443d73afa3!00121753, pc=733f1753)
(PYTHON27.DLL#7e2905e5022c4e4b8281138443d73afa3!00123bcd, pc=733f3bcd)
(PYTHON27.DLL#7e2905e5022c4e4b8281138443d73afa3!001240a2, pc=733f40a2)
(PYTHON27.DLL#7e2905e5022c4e4b8281138443d73afa3!0009785a, pc=7336785a)
(boost_python.dll#d8f23546c3a247de92656bc330b043e61!0000d5f3, pc=751cd5f3)
(boost_python.dll#d8f23546c3a247de92656bc330b043e61!00015a09, pc=751d5a09)
(boost_python.dll#d8f23546c3a247de92656bc330b043e61!0001595d, pc=751d595d)
(boost_python.dll#d8f23546c3a247de92656bc330b043e61!00015676, pc=751d5676)
(boost_python.dll#d8f23546c3a247de92656bc330b043e61!00016a45, pc=751d6a45)
(_libzero.pyd#e69255ce038c428199764db3066e22841!0000f2f7, pc=6f45f2f7)
(_libzero.pyd#e69255ce038c428199764db3066e22841!0000f3d8, pc=6f45f3d8)
(boost_python.dll#d8f23546c3a247de92656bc330b043e61!00015a6a, pc=751d5a6a)
(boost_python.dll#d8f23546c3a247de92656bc330b043e61!00015b24, pc=751d5b24)
(boost_python.dll#d8f23546c3a247de92656bc330b043e61!0000e11f, pc=751ce11f)
(_avatarwindow.pyd#4e5938f1e4294012b3a6881459812ccf1!0001c4d8, pc=6ecec4d8)
(SceneWindow.dll#3c9e19a64712460ba8767b61a729132b1!00061b6b, pc=6ec31b6b)
(SceneWindow.dll#3c9e19a64712460ba8767b61a729132b1!0006198f, pc=6ec3198f)
(USER32.dll#cca676b255e639e4e8eb5694cc1799871!00036210, pc=76076210)
(ntdll.dll#7db38cd1404e47b9cfa59a1fa0f0dd5e1!000750dd, pc=776050dd)
(USER32.dll#cca676b255e639e4e8eb5694cc1799871!0003bebf, pc=7607bebf)
(USER32.dll#cca676b255e639e4e8eb5694cc1799871!000379ba, pc=760779ba)
(USER32.dll#cca676b255e639e4e8eb5694cc1799871!00037dba, pc=76077dba)
(USER32.dll#cca676b255e639e4e8eb5694cc1799871!0004199b, pc=7608199b)
(OPENGL32.dll#d2e8c2e387d7343fb113e6ad9c7970331!0004680f, pc=723d680f)
(USER32.dll#cca676b255e639e4e8eb5694cc1799871!00035d9b, pc=76075d9b)
(USER32.dll#cca676b255e639e4e8eb5694cc1799871!00037576, pc=76077576)
(USER32.dll#cca676b255e639e4e8eb5694cc1799871!00037dba, pc=76077dba)
(USER32.dll#cca676b255e639e4e8eb5694cc1799871!0004199b, pc=7608199b)
(SceneWindow.dll#3c9e19a64712460ba8767b61a729132b1!0006e1a5, pc=6ec3e1a5)
(CallStack.dll#1e9d4874500742639a4001e4f86c25631!00001428, pc=74f61428)
(CallStack.dll#1e9d4874500742639a4001e4f86c25631!00001b21, pc=74f61b21)
(<unknown>#00000000000000000000000000000000!00000000, pc=004fe4f8)
(<unknown>#00000000000000000000000000000000!00000000, pc=004fd428)
(MSVCR100.dll#fb319ec216e04a8996af351118738f962!00083c0a, pc=73603c0a)
(MSVCR100.dll#fb319ec216e04a8996af351118738f962!00084131, pc=73604131)
(MSVCR100.dll#fb319ec216e04a8996af351118738f962!00084522, pc=73604522)
(MSVCR100.dll#fb319ec216e04a8996af351118738f962!000848ad, pc=736048ad)
(MSVCR100.dll#fb319ec216e04a8996af351118738f962!00084a89, pc=73604a89)
(MSVCR100.dll#fb319ec216e04a8996af351118738f962!00083973, pc=73603973)
(ntdll.dll#7db38cd1404e47b9cfa59a1fa0f0dd5e1!00088bd2, pc=77618bd2)
(ntdll.dll#7db38cd1404e47b9cfa59a1fa0f0dd5e1!00088ba4, pc=77618ba4)
(ntdll.dll#7db38cd1404e47b9cfa59a1fa0f0dd5e1!00075126, pc=77605126)
(KERNELBASE.dll#ec2129a6ebd871fb7123f766d90847281!00140b82, pc=75730b82)
(KERNELBASE.dll#ec2129a6ebd871fb7123f766d90847281!00140b82, pc=75730b82)
(MSVCR100.dll#fb319ec216e04a8996af351118738f962!0002872d, pc=735a872d)
(zero.dll#2777b7eec3a743e48698115671a5d0751!00001c0f, pc=74f21c0f)
(glRenderEngine.dll#f41400aff00645b680e0f2f47e8de2af1!00004165, pc=54714165)
(SceneWindow.dll#3c9e19a64712460ba8767b61a729132b1!000319a3, pc=6ec019a3)
(SceneWindow.dll#3c9e19a64712460ba8767b61a729132b1!00051546, pc=6ec21546)
(SceneWindow.dll#3c9e19a64712460ba8767b61a729132b1!00051383, pc=6ec21383)
(SceneWindow.dll#3c9e19a64712460ba8767b61a729132b1!0005135b, pc=6ec2135b)
(SceneWindow.dll#3c9e19a64712460ba8767b61a729132b1!0004cc8e, pc=6ec1cc8e)
(SceneWindow.dll#3c9e19a64712460ba8767b61a729132b1!0006d0bf, pc=6ec3d0bf)
(SceneWindow.dll#3c9e19a64712460ba8767b61a729132b1!0006dfce, pc=6ec3dfce)
(<unknown>#00000000000000000000000000000000!00000000, pc=00000000)
Last edited by Xacto on Sat Jun 22, 2024 2:40 am, edited 1 time in total.
Reason: Added Scrollbox for improved readability and space saving
Posted 3 months ago
That’s kinda weird that a mobile user crashes imvu client. But i will say mobile & the new imvu bets is more reliable then client as far as connectivity. I usually never lag on beta den don’t experience crashing, it only happens on Client.
Posted 3 months ago
maybe download the app again sometimes its an app glitch too. delete all caches and try downloading it again

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